Who we are
Our website address is http://webrootsafe.net.
What personal data we collect and why we collect it
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Before using the webrootsafe.net Service, the customer must first complete the registration form. This involves giving user contact information such as First and Last name, E-mail address, Postal address, etc. webrootsafe.net will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our service.
Computer System Information
We may also seek information related to your computer. This may include information about the make and model of your computer and/or any computer hardware, software or peripherals attached to it, date of purchase and type of computer, identification number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to offer personalized technical support to you and to help us update our support tools and augment our supported products list.
While requesting support you may request for the problem to be resolved by taking control of your computer. webrootsafe.net uses qualified utilities which allow a user to grant control of user computer to an Expert remotely over the Internet so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and the user has consented to grant control. Furthermore, Experts will not use Remote Access tools to collect sensitive or confidential information stored on the user computer or network, deliberately destroy information on the user computer or network, or cause a user to experience system problems.
Some webrootsafe.net online diagnoses applications may gather a broad variety of functional information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by webrootsafe.net and is transmitted securely over the Internet to the webrootsafe.net server. webrootsafe.net analyzes this information to help diagnose and solve end-user problems. Information collected by the webrootsafe.net application will not contain any sensitive information such as e-mail messages, e-mail addresses sent to, passwords, profiles, websites visited, etc.
Live Help Session Records
webrootsafe.net reserves the right to monitor on-line and off-line sessions between the user and a Tech Support Executive for quality control of the service provided to the customer by Tech Support Executive. Moreover, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in the resolution of disputes and/or potential complaints. The session records will also be used to improve the service, build a support knowledge base, and/or conduct internal market research. Session record data will, however, not be correlated with personally identifiable data about individual customers.
We use IP addresses to analyze trends, track user movement, administer the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
Contests and Surveys
From time-to-time, our site requests information from a user via surveys or contests. Participation in these surveys or contests is entirely voluntary and the user, therefore, has a choice whether or not to divulge this information. Information requested may include contact information such as name and shipping address, and demographic information such as zip code. Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Our site uses all precautions to protect the information of users. This Web site takes every precaution to protect the information of users. Whenever sensitive information is submitted by the user via the website, it is protected both online and off-line. Sensitive information such as credit card number is encrypted and is protected with the best of the encryption software. We use industry-standard 128bit encryption technologies when transferring and receiving consumer data exchanged with our site. Similarly, equivalent care is undertaken to protect user-information off-line. The entire information of our users, including the sensitive information outlined above, is restricted in our offices. Only employees like a billing clerk or a customer service representative who need the information to perform a specific job are granted access to personally identifiable information. Even they use password-protected screen-savers each time they leave their workstations. On return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept abreast of our security and privacy practices. Every quarter and any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to make sure our customers’ information is protected. Lastly, the servers that we store personally identifiable information on are kept in a highly secure environment.
In order for this Web site to properly accomplish its obligation to our customers, it is necessary for us to supplement the information we receive with information from third-party sources.
We send all new members a welcoming e-mail to verify password and login name. Older members will occasionally receive information on products, services, special deals, and newsletters.
Correction/Updating Personal Information
If User’s personally identifiable information changes (such as user zip code), or if User no longer desires the Service, we will Endeavour to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page.
Notification of Changes
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.